Salary: Competitive, dependent on experience
Contract: Full-time, perm
Location: Meadowfield Industrial Estate, Durham, DH7 8RJ
Hours: 37 hours per week
Artech Lighting is a UK lighting manufacturer that designs, develops and manufactures innovative lighting solutions from our Durham headquarters, supporting projects across the globe.
As our business continues to grow, we’re looking for an organised, customer-focused Aftersales & Project Co-ordinator to join our dynamic and innovative team. This is a varied role that combines customer support, project co-ordination, logistics and aftersales service, ensuring our customers receive an exceptional experience long after their order has been placed.
You’ll act as a key link between customers, internal departments and suppliers, helping to manage projects, resolve enquiries, coordinate deliveries and maintain the high standards of service for which Artech is known.
The Role
As Aftersales & Project Co-ordinator, you will be responsible for supporting customers throughout the lifecycle of their projects, from order fulfilment through to aftersales support.
Key responsibilities include:
- Managing customer enquiries via phone and email, providing prompt and professional support
- Coordinating aftersales activities, including warranty claims, replacement products, additions quotations and customer queries.
- Supporting project delivery by liaising with production, logistics, sales teams, and customers
- Processing orders and maintaining accurate records within SAP and ERP systems
- Monitoring project progress and ensuring customers and internal teams are kept informed throughout.
- Coordinating deliveries and resolving any issues relating to transport or order fulfilment
- Maintaining accurate customer records and documentation
- Assisting in the development of customer service processes and best practices
What You’ll Bring
We’re looking for someone who combines excellent organisational skills with a proactive, customer-first approach.
Essential:
- Previous experience in a customer service, aftersales, project coordination or internal sales role
- Experience working within a wholesale environment, ideally within the electrical or lighting industry
- Strong working knowledge of Microsoft Office, including Excel, Word and Outlook
- Experience using SAP and/or ERP systems
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- A proactive approach to problem solving and delivering positive customer outcomes
- High attention to detail and accuracy
- Ability to work independently and collaboratively within a team environment
Desirable:
- Experience within the lighting, electrical, manufacturing or construction sectors
- Knowledge of logistics, supply chain or project administration processes
- Experience analysing customer data and reporting on service performance
Why Join Artech?
At Artech Lighting, you’ll be part of a growing British manufacturer with a reputation for innovation, quality and customer service.
In return, you’ll benefit from:
- Competitive salary
- Ongoing training and development opportunities
- Supportive and collaborative working environment
- The chance to work on exciting projects across a wide range of sectors
What you’ll get:
- 28 days annual leave (inc. public holidays)
- Private medical insurance
- Early finish Fridays
- Free parking
- Annual bonus (discretionary)
Join us in delivering outstanding service that makes an impact!
Could you be a leading light in our team? Get in touch, we’d love to hear from you.
Additional information:
Artech Lighting is a UK Lighting manufacturer developing and delivering architectural lighting solutions for new build and retrofit projects around the world.
We are currently expanding our UK sales team and are looking for exceptional sales professionals to join us on our journey.
This is a fantastic opportunity for the successful candidate who will have the ability, tenacity and drive to grow sales within their region with a view to developing a strategy in order to recruit and manage their own sales and specification team.
Eligibility Criteria:
- Must currently reside in the UK.
- Must hold a valid and permanent right to work in the UK.
- Please note: We are unable to offer visa sponsorship or relocation assistance for this role. Applications requiring sponsorship will not be considered.
Closing date:
14:00pm 31st July 2026
How to apply:
Please send all CVs to info@artechlighting.com be marked for the attention of Stuart Hylton.
Or send by post to Artech Lighting Ltd, St Johns Road, Meadowfield Ind Est, Durham, DH7 8RJ.